Carlisle Taxis Carlisle:
Carlisle Taxis Carlisle is one of the popular taxi company in Cumbria. It ranks around top 5 taxi companies in Carlisle. Radio taxis Carlisle has been the pioneer of the taxi company. Apart from radio taxis carlisle, we also have Carlisle taxi hire. AAA Taxis Carlisle and Carlisle taxis Cumbria are also know for their taxi services.
Which taxi provides the best services?
Generally we all are inquisitive to know which taxi company is the best? To measure this, the customer is the right judge. Every taxi company aims at providing top class of service to its customers. All it needs is consistency in service which is more often termed as relaibility. As long as a taxi company is reliable then you can be rest assured of its service.
The next question comes to mind is why some taxi companies have top, average, and low ranking? The answer to this question too is the customer. Most of the customers expect a taxi to be there in front of their door step after booking the taxi. This is not possible in reality. There are various reasons for this. The reasons are as follows.
The availability of the taxi in that particular zone:
For instance, Let us assume that a customer has booked a taxi from Carleton Grange to train station. The taxi operator has to look out for a taxi which is available or going to harraby or Cumwhinton area. If the taxi is available in that area then it becomes easy for the operator to give the job to that taxi. If not he has to look out for other areas such as botcherby or London road. If the operator fails to locate a taxi from these zones then the operator has no choice. He has to send a taxi from the taxi rank at the court square.
Taxi driver problems:
When the operator sends a taxi from court square to Carleton the taxi driver has to drive all the way up to Carleton. So, the taxi driver decides depending upon the traffic conditions if he has to accept the job or not. If the taxi driver -1, does not want the job, then the operator has to look out for another driver from the taxi rank.
Now let us assume that taxi driver- 2 has accepted to do the Carleton Grange job. It now depends upon the traffic and the road works to arrive at the pick up point. With the busy traffic it is impossible for the taxi driver to reach Carleton within 20 minute. During this transition time there are chances that the customer becomes impatient. The customer calls another taxi company and books a taxi from them. He fails to inform the previous company to cancel the taxi.
In this situation the new taxi company which has taken the booking finds a car near Carleton Clinic. The taxi operator of that company uses the same technique and assigns the job to their taxi driver. The taxi driver of that company reaches there on time and picks up the customer. The taxi driver -2 from the previous company now comes to the Customers place and finds no customer there. So the taxi driver -2 is the one who takes the hit of no job. Whose fault is it? Is it the taxi driver? or the taxi operator? or the Customer? Who is at loss?
There are many taxi customers who do not bother to give you a review even if you approach them. You can say a majority of them don’t bother to give a review. We would call them as the first type of customers.
Second type of customer:
The second type of customers are the one who are critics. They never give a review when there is something good happened to them. On the contarary when something goes wrong they are the first to give them a nasty review. When a customer does this the google rating, or trip advisor rating dip down. This makes the new customer the opportunity to categorise the taxi company.
Third type of Customer:
The third type of customers are the one who take the initiative of writing a good review. They describe their impartial experience. This generally helps the taxi companies the scope for improvement. Professional taxi companies take the reviews into account. They work out a device mechanism to prevent such failures in the futures. These companies are role model for service of the communities.